Frequently Asked Questions

ARE THERE ANY FEES OR COSTS TO USE THE SERVICE?

 

No, the service is totally FREE for travel consumers to sign up, request quotes, and receive quotes from travel agents.

 

WHY SHOULD I USE THE SERVICE?

 

Even in this well connected internet age, there is a travel agent hidden away somewhere with the best deal. The agent may be thousands of miles away or across town. How do you find that particular agent with your best deal? Use this service!

 

DO I HAVE TO BE A MEMBER TO USE THE SERVICE?

 

Yes, but remember that your membership is FREE, and your privacy is always protected.

 

HOW DOES THE SERVICE WORK?

 

Simple, it takes just a minute or two to sign up for an account and create a new quote request. Once you have created a quote request, you will receive agent quote replies within a few hours and sometimes even within minutes. Quotes are delivered to your email box without revealing any of your contact information (including your email address) to the responding agent. You may also review your quote requests and agent responses at any time by signing in to your account and selecting the My Quote Requests page.

 

WHY DO I HAVE TO PROVIDE MY ADDRESS AND PHONE NUMBER TO SIGN UP AS A MEMBER?

 

First, so we can contact you if you are a winner of our sweepstakes! We are planning to have annual, or even more frequent, contests and sweepstakes for our members. Second, it helps deter fake or incredulous members and quote requests. We use proprietary systems to verify member information against public information databases to confirm the validity of member accounts.

 

HOW MANY AGENT QUOTES WILL I RECEIVE FROM MY REQUEST?

 

On average you should expect from 4 to 6 quotes. However, it really depends on the particulars of your quote request such as the cruise line name, sailing date, and other factors.

 

WHAT IF I DON'T RECEIVE ANY AGENT QUOTES REGARDING MY REQUEST?

 

Please check the information you entered for your request. You may have entered an incorrect sailing date or other vital information. Another common reason is that the sailing date you requested may already be sold out.

 

CAN I STOP RECEIVING AGENT QUOTES REGARDING MY REQUEST?

 

Yes, at any time you may turn off your request by signing in to your account, selecting the My Quote Requests page, and then selecting the Turn Off This Request feature.

 

IS THERE A LIMIT TO THE NUMBER OF QUOTE REQUESTS I CAN SUBMIT?

 

Not currently. However, our travel agent partners do pay us a fee to respond to your request. Please only request quotes for travel in which you are very interested. It is costly for agents, and simply not courteous, to place fake or other non-genuine requests. We consistently monitor members who request a large number of quotes and/or place fake or inflammatory requests. Such members will be suspended and other punitive actions taken as deemed appropriate.

 

WHAT IF MY CRUISE LINE OR SHIP NAME IS NOT LISTED WHEN CREATING A NEW QUOTE REQUEST?

 

We do our best to keep an accurate listing of cruise lines and their respective ship names. If you would like to notify us of an omission or a mistake, please contact us at: info@cruisemuse.com.

 

AM I REQUIRED TO BOOK MY CRUISE WITH ANY AGENTS WHO RESPOND TO MY REQUEST?

 

There is never any obligation to book with any agent. However, please remember that the responding agents have spent time, effort and money to help you find the best fare. Please be considerate and work with the agent who provided you with the best deal and/or customer service experience and not use their quote to bargain with another agent whether on our system or not.

 

CAN I MAKE A CRUISE BOOKING OR REQUEST INFORMATION REGARDING A CRUISE VACATION DIRECTLY FROM CRUISEMUSE.COM?

 

No, we are not a travel agency and we are not owned, operated by, or affiliated with any travel agency. Any information or booking assistance you require should be conducted with the travel agents who provided you with a quote.

 

WHY DON'T YOU HAVE ANY CRUISE LINE, SHIP NAME, OR SAILING ITINERARY REVIEWS AND OR RECOMMENDATIONS?

 

Our service is designed for experienced cruise travelers. We expect that you already know what you want and now just need to find your best deal. There are several other web sites that specialize in reviews and recommendations. Don't forget to return to CruiseMuse.com after your research to find your best fare!

 
 
 
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